Refund Policy

1. Overview

Bookorvia is committed to fair and transparent billing practices. This policy outlines how subscription cancellations and refunds are handled.

2. Subscription Cancellation

You can cancel your subscription at any time through your account settings. Upon cancellation:

• Your access to premium features will end at the end of the current billing cycle
• No further charges will be applied
• Your business data will remain available for 30 days for export

3. Refund Eligibility

Refunds are available under the following circumstances:

• Billing Errors: If you were charged in error, we will issue a refund
• Service Interruption: If the service was unavailable for an extended period due to our fault
• 14-Day Trial: If you cancel within 14 days of your first subscription payment, you may be eligible for a refund

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees after the 14-day trial period (except as noted above)
• Services already rendered or features already used
• Voluntary downgrades to lower tier plans during a billing cycle

5. How to Request a Refund

To request a refund:

1. Contact our support team through the Support & Help section in your profile
2. Provide details about your refund request, including order details and reason
3. Our team will review your request within 3-5 business days
4. If approved, the refund will be processed to your original payment method within 5-10 business days

6. Billing Disputes

If you believe you've been charged incorrectly:

• Contact support immediately with your invoice details
• We will investigate the charge within 3 business days
• Disputed charges will be credited back while under investigation

7. Chargeback Policy

If you initiate a chargeback through your credit card or payment provider instead of contacting us first, your account may be suspended pending investigation. We encourage you to use our support channels for faster resolution.

8. Contact Support

For refund requests or billing questions, please contact us:

• Visit Support & Help (logged-in users)
• Visit Contact Us for general inquiries
• Response times: within 24 hours for urgent matters, 3-5 business days for general requests