Help

1. Sign in to your Bookorvia account

2. Click on "Setup Business" or navigate to the onboarding section

3. Fill in your business details:

• Business name
• Category (Salon, Barber, Spa, Clinic, Fitness, etc.)
• Description and services offered
• Contact information (phone, WhatsApp, address)

4. Add your business logo or cover image

5. Review and publish your public business page

1. Go to your business dashboard

2. Click on "Services" in the left menu

3. Click "Add Service" to create a new service

4. Fill in service details:

• Service name (e.g., "Haircut", "Facial", "Personal Training")
• Duration in minutes
• Price or rate
• Description

5. Save the service

6. Repeat for all your services

Public Profile: Your business page is visible to anyone with the link. Customers can view your services, leave reviews, and request bookings through your public page.

Private Profile: Your business is only visible to you. Use this while you're setting up and don't want the public to see your page yet.

Customers can book appointments in several ways:

• Public Page: Visit your public business page and click "Book Now"
• QR Code: Scan your business QR code to access your booking page
• NFC Tag: If you have an NFC tag, tap it with an NFC-enabled phone
• Direct Link: Share your booking link via WhatsApp, email, or social media

1. Go to your business dashboard

2. Click on "Bookings" or "Calendar"

3. You can:

• View all upcoming bookings
• Accept or decline booking requests
• Mark bookings as completed
• Add notes to bookings
• Cancel bookings (with customer notification)

Yes! You can manage your availability through your business settings:

• Set your business hours for each day of the week
• Add holidays or days off
• Block out specific time slots
• Set buffer time between bookings

Customers can only book during your available time slots.

1. Go to your business dashboard

2. Click on "Clients"

3. You can:

• View all clients who have booked with you
• Add notes about each client (preferences, allergies, etc.)
• View their booking history
• See their reviews and ratings
• Add to loyalty program

Follow-up tasks help you stay connected with your clients:

• Create reminders to follow up with clients after their appointment
• Send personalized messages via WhatsApp or email
• Ask for feedback and reviews
• Offer loyalty rewards or special discounts
• Track follow-up completion

Set up follow-up templates to save time with recurring messages.

After a booking is completed, customers receive:

• An automatic review request via email or WhatsApp
• A link to your review page on your public business profile
• They can rate (1-5 stars) and leave written feedback

You can also manually request reviews from within the dashboard.

1. Go to "Reviews" in your business dashboard

2. Click on a review to open it

3. Click "Reply" to respond publicly

4. Write your response thanking the customer or addressing their feedback

5. Your response will appear on your public page

1. Go to your business dashboard

2. Click on "Loyalty Program"

3. Set up your loyalty card:

• Choose how many stamps = reward (e.g., 10 appointments = 1 free service)
• Set the reward description
• Customize the card appearance

4. Share the loyalty card QR code with customers

5. Manually stamp cards or let customers track digitally

Customers can:

• Scan your QR code to access their digital loyalty card
• See their current stamp count and progress
• Get notified when they're close to earning a reward
• Use printed cards if you prefer physical stamps
• Redeem rewards when they reach the stamp goal

Bookorvia generates unique QR codes for your business:

• Business QR Code: Links to your public business page and booking system
• Loyalty Card QR Code: Links to your loyalty program
• Custom QR Codes: Print them on business cards, posters, or in-store displays

Customers simply scan with their phone camera to access your services.

NFC (Near Field Communication) is a wireless technology that lets customers tap your phone or device with theirs.

• Order NFC tags or stickers from Bookorvia
• We'll program them to link to your business page
• Place them in your store or on business cards
• Customers tap with their NFC-enabled phone
• They're instantly taken to your booking page

NFC is faster than QR codes and works without opening a camera app.

1. Click on your profile icon in the top right corner

2. Select "Profile Settings"

3. You can update:

• Your name and email
• Profile picture/avatar
• Password (with verification)

4. Click "Save Changes"

1. Go to Account Settings → "Danger Zone" or "Account Management"

2. Click "Delete Account"

3. Confirm your password

4. Your account and all associated data will be permanently deleted

Warning: This action cannot be undone. Back up any important data first.