Contact Us
We're here to help. Reach out with any questions or concerns.
Support & Help
If you're a Bookorvia user, use our dedicated support system for the fastest response.
Go to Support DashboardLog in to your account to submit a support ticket or view your existing requests.
General Inquiry
For general questions, press inquiries, or partnership opportunities.
Email UsResponse within 24 hours
Ways to Reach Us
Support Tickets (Recommended for Users)
If you have an active Bookorvia account, submit a support ticket through the Support & Help section. Include as much detail as possible about your issue. Our support team prioritizes tickets from logged-in users for faster resolution.
Email us at support@bookorvia.pro for general inquiries, billing questions, or issues outside the support system.
Response Times
- Urgent (High Priority): 2-4 hours
- Normal (Medium Priority): 4-24 hours
- Low Priority: 2-3 business days
FAQ
How do I reset my password?🔽
Click "Forgot password?" on the login page. Enter your email address and we'll send you a password reset link. Check your email (and spam folder) for the link. Click it and enter a new password.
How do I cancel my subscription?🔽
Go to your account settings and select "Billing" or "Subscription". Click "Cancel Subscription" and follow the prompts. You can also contact support for assistance. See our Refund & Cancellation Policy for details.
Do you offer refunds?🔽
We offer refunds under specific circumstances, including billing errors, service interruptions, and within 14 days of your first subscription payment. See our Refund & Cancellation Policy for complete details.
How secure is my business data?🔽
Bookorvia uses industry-standard encryption (HTTPS/TLS) and secure database (Supabase with PostgreSQL). Your data is encrypted both in transit and at rest. See our Privacy Policy for detailed security information.
What payment methods do you accept?🔽
We accept all major credit cards (Visa, Mastercard, American Express) and other payment methods through our payment processor. Contact support for alternative payment arrangements.
How do I export my data?🔽
You can export business data, clients, bookings, and other information from your dashboard. Contact support if you need help exporting specific data or if you need data after cancellation (available for 30 days).